A seasoned IT professional with over two decades of experience driving successful infrastructure solutions for leading global companies, including IBM, PwC, and Itaú. Bilingual in Portuguese and English, I bring a unique, detail-oriented perspective to every project.

I excel at building, managing, and motivating high-performing teams, fostering collaborative environments to consistently achieve outstanding results. My approach is characterized by persistence, determination, and unwavering commitment.

My experience includes:
– Spearheading the design and implementation of IT Infrastructure solutions for Datacenters and Cloud environments, encompassing new deployments, migrations, and transformations across multi-platform OS, Databases, and Applications. This included comprehensive cost, risk, and timeline forecasting, change management planning, and strategic team allocation, adhering to ITIL, PMI, and QMS frameworks.
– Providing expert administration, support, and troubleshooting for diverse multiplatform server environments, with a strong focus on Linux and Windows.
– Leading and participating in Proof of Concept (POC) initiatives to evaluate and implement new technologies.

Proficient in leveraging ITIL best practices (Incident, Problem, Change, Release, Configuration, Availability, Capacity, Service Level, and Service Desk) to optimize service delivery and ensure operational efficiency. Experienced in implementing and maintaining standards aligned with ISO 27001, PCI, and HIPAA, as well as applying Project Management methodologies to drive successful outcomes.

I cultivate strong working relationships through proactive communication, responsiveness, and a collaborative team spirit.

Eligible to work in Europe (EU citizen) or UK, with a preference for remote opportunities. Willing to travel for business as needed.

Contact details:
Rodolfo Ramalho
Link to my post about being Autistic: https://bit.ly/ASDRamalho